EDGE-Lead Workplace Communication and Engagement (ES-IP-401G-1)

Course details

On completion of this unit, the learner will be able to:

• Evaluate gaps/ barriers in workplace communication based on determined benchmarks and establish communication strategies/mechanisms that meet organizational goals and objectives.
• Develop communications plan to implement communications strategies and mechanisms.

Course Outline

• Conduct research on best practices in workplace communication, evaluate their suitability for adoption and establish benchmarks for the organisation.
• Evaluate gaps and barriers in workplace communication based on determined benchmarks and
• establish communication strategies and mechanisms that meet organisational goals and objectives.
• Develop communications plan to implement communication strategies and mechanisms.
• Use communication strategies to influence organisational culture and motivate employees to commit to the organisation’s vision, mission and core values.
• Evaluate employees’ level of acceptance of organisation’s vision, mission and core values and take corrective actions where needed.
• Evaluate effectiveness of communication strategies and mechanisms and implementation plan.
• Establish the actual causes of conflict or dispute and plan for negotiation.
• Assess negotiation situation and develop negotiation strategies taking into consideration diversity issues.
• Conduct negotiation to achieve organisational goals and win-win outcomes by applying negotiation strategies and effective communication skills.
• Evaluate negotiation process and delegate appropriate follow-up actions in a timely manner.

Methodology

In order to enjoy the funding, companies and participants need to fulfill the following requirements:

1. Sponsoring companies must be registered in Singapore.
2. Singapore Citizens or Permanent Residents(PR) of Singapore
3. Attain at least 75% course attendance
4. Complete all assessment.

Who Should Attend

Those responsible for the operation and performance of an organisational unit.