Course details
This course covers the knowledge and skills required to develop new product / services in line with customers' needs and expectations. It focuses on how to use data and resources to assess customers' needs and expectations, ways to innovate products / services, and evaluatiing the success of the new offering.
Target Audience:
This course is for managers and service leaders from various service industry sectors.
What You Will Learn:
- Assess customer’s needs & expectations to develop new products / services
- Innovate product or service offerings to respond to customer’s needs & expectations
- Evaluate product/service developed to ensure that it is in line with customer’s needs & expectations
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 5 / O / A-Level English OR
- 3-5 years of working experience in a managerial role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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