Course details
This programme covers the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering.
The programme covers:
- Assess customer’s needs and expectations to develop new products / services
- Innovate product or service offerings to respond to customer’s needs and expectations
- Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations
The main target audience are Customer Experience Managers, Store / Branch Managers / Heads of Department, Outlet Managers.
This is one of the core modules leading to the WSQ Diploma in Service Leadership (Level 4).
Entry Requirements
- Be able to speak, listen and, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 5.
- Have 3 years of supervisory experience in a service-related capacity.
Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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