Develop New Products / Services Geylang, Central

Course details

This programme covers the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering.

The programme covers:

• Assess customer’s needs and expectations to develop new products / services
• Innovate product or service offerings to respond to customer’s needs and expectations
• Evaluate product / service developed to ensure that it is in line with customer’s needs and expectations

The main target audience are Customer Experience Managers, Store / Branch Managers / Heads of Department, Outlet Managers.

This is one of the core modules leading to the WSQ Diploma in Service Leadership (Level 4).

Entry Requirements 

• Be able to speak, listen and, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 5.
• Have 3 years of supervisory experience in a service-related capacity.