Course details
This programme addresses knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
The programme covers:
- Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Monitor own performance to ensure consistency with the organisation’s vision, mission and values
The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.
This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1).
Entry Requirements
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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