Demonstrate the Service Vision

Course details

This programme addresses knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.

The programme covers:

• Recognise the role one plays in contributing to the organisation’s vision, mission and values
• Demonstrate service delivery in accordance with the organisation’s vision, mission and values
• Monitor own performance to ensure consistency with the organisation’s vision, mission and values

The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.

This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1). 

Entry Requirements 

Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.