The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco

Unified Intelligent Contact Management (ICM) Enterprise environment.


  • Cisco Unified CVP Technical Overview
  • Cisco Unified CVP Comprehensive
  • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  • Cisco Unified CVP VXML Overview
  • Events, Log Files, and Reporting
  • Failover, Diagnostics, and Troubleshooting

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