Customer Voice Portal Implementation Global Knowledge Egypt
Price: TBA

Course details


The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco

Unified Intelligent Contact Management (ICM) Enterprise environment.


  • Cisco Unified CVP Technical Overview
  • Cisco Unified CVP Comprehensive
  • Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
  • Cisco Unified CVP VXML Overview
  • Events, Log Files, and Reporting
  • Failover, Diagnostics, and Troubleshooting

About Global Knowledge Egypt

Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.

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