- Duration: 5 Days
Course details
Overview:
The Customer Voice Portal Implementation (CVPI) course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco
Unified Intelligent Contact Management (ICM) Enterprise environment.
Content:
- Cisco Unified CVP Technical Overview
- Cisco Unified CVP Comprehensive
- Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
- Cisco Unified CVP VXML Overview
- Events, Log Files, and Reporting
- Failover, Diagnostics, and Troubleshooting
Course Location
About Global Knowledge Egypt
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
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