Online
- Duration / Course length: 80 Hours Start now
- Accredited by: ABC Awards
- Certificates:
- Course delivery: This course is delivered in presentation format
Course details
On this customer service course you will learn basics of customer services. The key topics you will explore include; Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations, developing Personal Vision Statement, understanding the Importance of Empathy, exploring Communication basics, exploring Telephonic Techniques ,Handling Everyday Requests, Dealing with Challenges Assertively, learning about the types of Difficult Peoples, learning techniques for Reducing Conflict , exploring Customer Problem Solving techniques, exploring Reinforcement Techniques , and dealing with Stress.Course syllabus:
Unit 1: What is Customer Service
Unit 2: Communication Skills
Unit 3: Dealing with Difficult Customers
This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. Accredited certificate from Ofqual's registered awarding body can be claimed on course completion. College registration, tutor support, course materials and additional supporting material are all included in the course fee.
Updated on 20 April, 2021
Eligibility / Requirements
Customer Service Basic Course
A strong working knowledge of the English language
Aged at least 16-years
Access to a reliable computer and Internet connection
Option 1
Customer Service Certificate QLS Level 1 endorsed by Quality Licence Scheme
Certificate Fee: £45 + postal charges
Option 2
Customer Service Certificate issued by CPD
PDF Certificate - FREE
Hard copy - £25 + postal charges
Option 3
CPD Accredited Certificate
(PDF format)=£30
(Hard copy)=£35 + postal charges
*Postage Charges: National £9, International £15
Job roles this course is suitable for:
Customer Care Executive , Customer Care Manager , Customer Service AssociateAbout Brentwood Open Learning College
Brentwood Open Learning College is UK's leading online and distance learning platform. We specialise in online learning and correspondence courses.Where ever you are in the world you can choose from our accredited courses. Our aim is to make skills affordable and accessible for people from all walks of life. We provide a platform where you can polish your potentials by getting all the necessary skills, training and education you need for your successful life.
We offer a market-leading range of accredited courses in a wide variety of contemporary subjects and specialisms. Whether looking to enhance your CV, further your career prospects or simply explore a new subject entirely, you’ll find exactly what you’re looking for with BOLC.
Why Study with BOLC?
Every year, thousands more students join BOLC to take advantage of our unique distance learning services. As a BOLC student, you’ll benefit from:
- Courses accredited by theUK's top awarding bodies
- A course that works around your schedule and lifestyle
- No deadlines or time limits of any kind
- Take as many study breaks as you like
- Professional tutoring and support at all times
- Huge savings over standard course fees
- All course material provided as standard
461 students have enrolled with Brentwood Open Learning College through Laimoon
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