Customer Service - The most powerful competitive edge for you to grow your customer base and retain

Course details

Upon completion of this workshop, the participants will be able to:

  Understand what customer service means in relation to all your customers, both internal and
external
  Recognize how your attitude affects customer service
  Identify your customers' needs
  Use outstanding customer service to generate return business
  Build good will through face to face customer service
  Provide outstanding customer service over the phone
  Connect with customers through online tools
  Deal with difficult customers


Date
1. Monday, 21 July and Tuesday, 22 July 2014

2. Thursday, 31 July and Friday, 1 August 2014

Trainer
Mr. Laurence Lee

CIDIT, CH(USA), MNCH(UK), IACT, IAPLT
Laurence Lee has been a life skills coach for over 20 years and has a sales career that spans 32 years, from sales of products on the ground to marketing, being a hotelier, advertising, event promotions, exhibitions, ID work and realty. He has taken on many management roles and was most recently a Regional Project Director in an international architectural glass firm working with developers, architects and organisations related to the construction industry.

Mr. Paul Yap

Bachelor of Science (Computer Science), National University of Singapore (NUS),1987
Graduate Diploma in Marketing, MIS, 1989
Mr. Paul Yap has more than 25 years of illustrious experiences, working in a diverse scope of operations - from managing educational institutions, recruitment and training centers to engineering product development, production and inventions.
Managers, Supervisors, Customer Service Officer, Counter Staff and Service Professionals who are involved in interacting with customers



Company may claim PIC for the course fees
for more details

Certificate of Completion Bradford-Rex College of Hospitality and Management