- Duration: 2 Days
Course details
Upon completion of this workshop, the participants will be able to:
Understand what customer service means in relation to all your customers, both internal and
external
Recognize how your attitude affects customer service
Identify your customers' needs
Use outstanding customer service to generate return business
Build good will through face to face customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
Date
1. Monday, 21 July and Tuesday, 22 July 2014
2. Thursday, 31 July and Friday, 1 August 2014
Trainer
Mr. Laurence Lee
CIDIT, CH(USA), MNCH(UK), IACT, IAPLT
Laurence Lee has been a life skills coach for over 20 years and has a sales career that spans 32 years, from sales of products on the ground to marketing, being a hotelier, advertising, event promotions, exhibitions, ID work and realty. He has taken on many management roles and was most recently a Regional Project Director in an international architectural glass firm working with developers, architects and organisations related to the construction industry.
Mr. Paul Yap
Bachelor of Science (Computer Science), National University of Singapore (NUS),1987
Graduate Diploma in Marketing, MIS, 1989
Mr. Paul Yap has more than 25 years of illustrious experiences, working in a diverse scope of operations - from managing educational institutions, recruitment and training centers to engineering product development, production and inventions.
Managers, Supervisors, Customer Service Officer, Counter Staff and Service Professionals who are involved in interacting with customers
Company may claim PIC for the course fees
for more details
Certificate of Completion Bradford-Rex College of Hospitality and Management
Course Location
About Bradford-Rex College Of Hospitality & Management
Bradford-Rex College provides individual attention and guidance towards academic progression and success. It has a range of quality programmes in various disciplines. The course structure allows students to plan their study time more effectively and maximise results. Bradford-Rex's friendly staff are always ready to help students on any matters relating to their study such as registration, examination preparation tution, accommodation etc. See all Bradford-Rex College Of Hospitality & Management courses- Understanding Digital Consumer Behaviour Alpha AcademySGD 32
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