Customer Service Skills Professional Training

Course details

We provide you with essential skills that are required to deliver efficient and reliable customer service. They will gain an understanding of customer expectations and needs and will be able to deal effectively with customers

Who is this course for?
Colleagues to customers, your role has an effect on the service you offer your customers. Our course is intended for those who are eyeing for customer service training in order to enhance their skills, which include

• Customer service executives, 
• Technical and support staff,
• Field job representatives, 
• Account managers, 
• Credit and billing experts 
• Managers

What will I learn?
Course Outline

• Section 1 : Provide Good Customer Service
• Section 2 : Communication Methods
• Section 3 :Deliver Good Customer Service in Line with Organizational Procedures
• Section 4 : Effectively Deal with Customer Queries, Problems and Complaints

How will I benefit from taking this course?
With our advanced customer service training course, participants will be able to:

• Learn the techniques of meeting customer requirements.
• Address the significance of customer service in a competitive environment.
• Learn and practice the skills to manage customer queries and delighting customers.
• Provide a faster and efficient service and increase client satisfaction.
• Identify the signs of customer complaints and how to respond to them effectively while giving a workable solution to their problem.

How will I be assessed?
Assessment is optional.

1. To obtain an attested Certificate from KHDA( Knowledge and Human Development Authority) - An evaluation will be held at the end of the course and an attested certificate is then issued from the Authority
2. A certificate of completion is available upon request for students not undertaking assessment who have attended at least 75% of the course.

Updated on 02 January, 2019