Online
- Duration / Course length: Upto 3 Months Start now
- Accredited in: UK
- Certificates:
- Course delivery: This course is delivered in presentation format
Course details
Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.You will gain fundamental knowledge about
- Creating the customer-centric organization
- Take it from the top: Service management
- Keeping your customers: Simple actions, significant payoffs
- Road blocks: When the going gets through
- Working in a wired world: Customer service on the web
- Don'ts of customer service
- Tips for constructive conflict with co-workers
- Ways to get better service as a customer
Updated on 26 July, 2020
Job roles this course is suitable for:
Customer Service Specialist , Customer Service Officer , Customer service consultantAbout City of London College of Economics
WELCOME TO CITY OF LONDON COLLEGE OF ECONOMICSWe are very pleased to see you here. You just did a big step towards a much better future.
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