Course detailsWant to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.
You will gain fundamental knowledge about
- Creating the customer-centric organization
- Take it from the top: Service management
- Keeping your customers: Simple actions, significant payoffs
- Road blocks: When the going gets through
- Working in a wired world: Customer service on the web
- Don'ts of customer service
- Tips for constructive conflict with co-workers
- Ways to get better service as a customer
Updated on 26 July, 2020
About City of London College of EconomicsWELCOME TO CITY OF LONDON COLLEGE OF ECONOMICS
We are very pleased to see you here. You just did a big step towards a much better future.
City of London College of Economics – Your best choice!
Our mission is to offer affordable courses - 100% online - to anyone.
We provide our students with two kinds of courses: vocational and academic.
We are listed in the UK Register of Learning Providers (UKRLP). This is a Government Register of Verified Learning Providers in the UK.
UK diplomas are well-known all over the world and therefore accepted internationally.
You can start and finish anytime.
Get one of our diplomas and you are much closer to your dream job than you think. Not only employers will recognise your achievements but everybody will do.
You can either become a specialist or generalist.
You will be in a good position to be promoted respectfully work in a demanding and well-paid job.