City of London College of Economics Customer Service Officer Diploma City of London College of Economics
  • Duration / Course length: Upto 3 Months Start now
  • Accredited in: UK
  • Course delivery: This course is delivered in presentation format

Course details

Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.

You will gain fundamental knowledge about
  • Creating the customer-centric organization
  • Take it from the top: Service management
  • Keeping your customers: Simple actions, significant payoffs
  • Road blocks: When the going gets through
  • Working in a wired world: Customer service on the web
  • Don'ts of customer service
  • Tips for constructive conflict with co-workers
  • Ways to get better service as a customer
This course will be assessed on the basis of one assignment. We believe doing practical assignments are the best way to assess the ability of the students and also it is the best way to make them apply what they have learnt into practice. Students can start their assignments from day one and complete the course as soon as they submit their assignment.
  Updated on 02 February, 2020

About City of London College of Economics

The City of London College has an international focus on businesses as we are living in a global world. We have got a wide range of diploma courses and are confident you will find what you are looking for. We for instance offer diplomas in finance, accounting, financial management, corporate finance, commercial law, branding, banking, relationship management, statistics, management, psychology, marketing, nutrition etc. All the taught knowledge can of course be used locally as well.
Why choose us?


With our diplomas you will be in a good position to be promoted respectively work in a demanding and well-paid job. Students who are graduates of City of London College of Economics will get advantageous diplomas in many fields. You can either become a generalist or a specialist.

Besides our diplomas are recognised all over the world.
Never before was the economic environment so difficult like nowadays. But we are facing the challenges and develop ourselves to achieve an entire satisfaction on the part of our students.

If you cannot find what you are looking for, please get in touch with us and we will do our best to meet your needs. See all City of London College of Economics courses

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