عبر الإنترنت
Customer Service Officer Diploma

تفاصيل الدورة

Want to get hired as a customer service officer or work as a freelancer and advise companies? Good customer service is hard to find.

You will gain fundamental knowledge about
 
  • Creating the customer-centric organization
  • Take it from the top: Service management
  • Keeping your customers: Simple actions, significant payoffs
  • Road blocks: When the going gets through
  • Working in a wired world: Customer service on the web
  • Don’ts of customer service
  • Tips for constructive conflict with co-
  • + المزيد