Customer Service Gulf Axis Training Center
Price: AED 1,469

    Course details

    This course is good for anyone who deals with customers within the organizations or outside it. Whether you are a leader, a supervisor, a clerk, a bank agent, a call center agent, a cook, a fashionista, a makeup artist, a receptionist, or even a security guard, this course will enhance your skills in dealing with other people in your day to day interactions.
     
    • Module 1: Getting Started: What is Customer Service?
    • Module 2: Who We Are and What We Do: internal/external/ ;
    • Module 3: Establishing Your Attitude 
    • Module 4: Identifying and Addressing Their Needs/ expectations and the difference
    • Module 5: Generating Return Business 
    • Module 6: In-Person Customer Service
    • Module 7: Giving Customer Service over the Phone
    • Module 8: Providing Electronic Customer Service
    • Module 9: Dealing with and Recovering Difficult Customers
    • Module 10: Understanding When to Escalate
    • Module 11: Conducting Gap Analysis to reach customer service satisfaction
    • Module 12: Wrap up
     
       Updated on 10 June, 2021

    Job roles this course is suitable for:

    Customer Service Executive , sales rep , Marketing

    About Gulf Axis Training Center

    Gulf Axis Training Center in collaboration with its affiliates of top training partners, offers world-class IT Business Management certification programs, training courses and learning solutions in an unrivaled range of disciplines.

    Our learning environment and support services make it possible to provide you with a wide range of career oriented professional development programs. As Gulf Axis has already established its own fully-equipped training center delivering services to the local market in KSA at international high-quality standards.

    See all Gulf Axis Training Center courses
    Courses you can instantly connect with... Do an online course on Customer service starting now. See all courses

    Is this the right course for you?

    Rate this page

    Didn't find what you were looking for ?

    or