Customer Service Agent Simulation College of The North Atlantic Qatar

Course details

Conducted in our state-of-the-art simulated banking environment with our in-house developed core banking software, this course is designed to prepare participants to perform the role of a Customer Service Agent in a retail bank branch. Through demonstrations, exercises, role plays and problem solving situations, participants will acquire the knowledge and skills related to executing transactions, complying with Qatar Central Bank regulations, selling and opening new accounts, servicing and cross-selling or up-selling existing accounts, closing accounts, and effectively serving customers.

Course Location

About College of The North Atlantic Qatar

The CNA-Qatar Testing Centre supports CNA-Q in all its testing needs.  theyconduct all CNA-Q Academic and General Entrance Math and English Placement tests, as well as all exit testing. 
Any person wishing to study at CNA-Qatar who has not met the college’s direct-entry requirements must first write a placement test for English and Math. The test results will determine the eligibility placement of the student at the College.
theyare also an official testing site for the International English Language Testing System (IELTS) Test. These tests are open to the broader community as well as CNA-Q students.
The CNA-Q Testing Centre also offers proctoring services for individuals studying at international and local educational institutions or those seeking workplace certifications.
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