Course details
The purpose of this programe is to provide the participants with the skills, knowledge and attitude essential for establishing and maintaining a level of customer service to deal with customers. It will also equip the participants to deal effectively in different & difficult situations and handling complaints effectively.
Target audience
Front liners, customer service staff and supervisors
Updated on 08 November, 2015Course Location
About Bahrain International Retail Development Centre
We_They is a joint venture company set up by Bahrain Duty Free Shop Complex BSC and Aer Rianta International Middle East, in 2001. BIRD is a provider of quality training and consultancy services to corporate and non-corporate clients.
Apart from our regular planned corporate courses in different fields such as Retail, Management Development, Human Resources and Business English, we also customize courses to suit your company’s unique needs.
BIRD is also an accredited body conducting courses in association with City & Guilds International, The Chartered Institute of Purchasing and Supply (CIPS), The Institute of Leadership and Management (ILM) and LCCI International Qualifications.
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