- Locations: Al Bahia - Abu Dhabi Al Ain - United Arab Emirates Abu Dhabi - United Arab Emirates
- Duration: 20 Hours
- Timings: Part Time, Flexible
Course details
The Customer Service award has been designed to give delegates an understanding, both practically and theoretically, of the importance of customer service to a business and an appreciation of the important role they can play in delivering effective customer service.
Course objectives
After successfully completing this award, delegates will be able to:
- Identify different customer segments and their needs.
- Understand the importance of developing a positive customer experience.
- Determine the need to meet different customer expectations.
- Outline the role of effective communication with the customers.
- Understand the importance of planning and organizing your daily routine.
Job roles this course is suitable for:
Customer Service Representative - Retention , Customer Engagement Training Manager , Head Customer ExperienceCourse Location
About Khawarizmi Training Solutions
Established in 1985, the Continuing Education Center (CEC) at Al Khawarizmi International College (KIC), now known as Khawarizmi Training Solutions (KTS) is a leading provider of training and professional development programs for individuals and corporate groups in the U.A.E. Continuing Education Center (CEC) at KIC offers a wide range of courses in the fields of IT, Business, and English. It is licensed by the Abu Dhabi Centre for Technical and Vocational Education and Training (ACTVET). Through challenging training courses, KTS Center contributes to the advancement and transformation of the UAE into a more skilled, diverse, and knowledge-based community. In turn, this raises the standards and the quality of life of our students and improves our community. Both individuals and industry professionals benefit from the high standards and good reputation of the KTS.
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