Master the art of Customer Service!
This one day workshop equips you with the skills to deliver consistent service excellence at every customer 'touch point'. It will also enable you to handle difficult situations and achieve increased customer satisfaction and loyalty. Companies that offer differentiated, reliable and customer-friendly service have a distinct competitive advantage. Because customers have become more demanding, no longer do they choose speed, quality or price - they now expect all three. This course focuses on the key actions required in serving customers to achieve a 5-star hospitality culture. The key to customer handling is practice, so you will be encouraged to use real life examples from your place of work to see how you can improve the quality of the customer service you provide.
About this Institute
Why choose TSI?
Transformational Synergies International (TSI) provides courses that address the needs of the clients while providing an international perspective that is aimed at developing the individual to function in a one-world environment intellectually, professionally and culturally. TSI specializes in customer driven executive, corporate, vocational, professional and career development in English and Arabic. With our customer service approach, pre-course assessment and post-course evaluations, it is critical to effectively customize our training courses to meet organizational training goals while focusing on developing the skills required for the 21st century. Consequently, TSI encourages and promotes active participation in the Global Community. TSI makes certain that the clients’ needs will be met, ensuring satisfaction and increasing in-house quality and productivity.
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