This course provides a comprehensive overview of customer service. It covers all the key elements to ensure employees are providing a world class service, including international standards, cultural persity, communication and professionalism.

Course Benefits

By the end of the program, participants will be able to:

  • Communicate effectively with customers (face-to-face, emails, phone)
  • Use body language and tone of voice to enhance their communications
  • Apply Active Listening to customer interactions to improve relationships 
  • Understand the cultural dimensions involved in working the Middle East
  • Demonstrate professionalism in the workplace

Who Should Attend

  • Anyone whose job involves dealing with customers, both internally or externally

Course Outline

  • Significance of Improving Standards in Service
  • Defining Customer Excellence
  • Communication Etiquettes at the Airport
  • Telephone Techniques
  • Cultural persity in the Arab World
  • Complaint Handling
  • Active Listening
  • Body Language
  • Professionalism at the workplace 

Course Prerequisite (s)

  • Basic English Skills

their team at the Gulf Centre for Aviation Studies (GCAS) offer employers and employees of the aviation industry the very finest in international standard training.

Based at Al Bateen Executive Airport in the UAE capital of Abu Dhabi, they at GCAS are equipped with outstanding facilities, a pool of international knowledge and the highest of accreditations.

See all Gulf Centre for Aviation Studies(GCAS) courses

Contact information not available.

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