Customer Complaints System Tool Kit

Course details

A happy customer may tell three people about their experience with you but an unhappy one could share their problems with up to ten. That's the kind of word-of-‎mouth that you have to get right. Dealing with difficult customers effectively can build a good relationship with your customers, save money by avoiding their ‎escalation, and earn repeat business.‎ You need to stay motivated and to be confident that you are dealing with difficult customers as effectively and positively as possible. In this training experience, ‎you will understand the different types of difficult customers, what kind of emotions they have, why are they behaving the way they do and how to handle ‎them in a way that not only make them easy to deal with, but which will make them loyal to your company and spread positive words about your organization. Training ‎in best practice and seeing what works will build that confidence: you can be sure you are using tried and tested techniques.