Creative Thinking, Problem Solving, Decision Making

Course details

Who Should Attend:

•  Managers & Supervisors
  
• Team Leaders & Team Members
  
• Business professionals
  

Course Objectives:

• An overview of the definition of a problem and problem solving
  
• Learn how to identify and clarify issues that need to be resolved
  
• Understand how to set priorities and determine appropriate steps to deal with issues
  
• Learn how to find the root cause of a problem before investing in expensive solutions
  
• Explore ways to exercise sound judgment when evaluating and resolving problems
  
• Identify how to set goals with clarity of purpose and appropriate scope for a decision
  
• Develop a set of criteria for evaluation of solution options and assessment of risk
  
• Improve confidence in leading assignments and tasks, and in decision-making.
  

What will you gain?

By the end of this course you will be able to:

• Demonstrate improved effectiveness in identifying and resolving problems
  
• Reduce problem solving cycle time
  
• Smoothly execute and implement projects and plans
  
• Improve communication with team members, enabling better team work
  
• Reduce time spent on errors and redoing work
  
• Have peace of mind knowing you have reached the best possible decision using creative problem-solving techniques.
  

 Course Content:

Overview

• Brainstorming - 100 Uses For…
  
• Housekeeping & Ground Rules
  

Is it a problem?

• What is a Problem?
  
• Problem Thinking vs. Solution Thinking
  
• Problem/Challenge Reframe
  
• Coaching for possibilities
  

Defining The Problem

• Key questions to ask
  
• Clustering Challenges - Affinity Diagrams
  
• Are you facing the wrong challenge? The Pareto Principle
  
• Developing a problem statement
  
• Stating the Goal
  

PS & DM as an Organisational Process

• Organisational Learning
  
• Organisational Architecture
  

Challenge Analysis - How to Think

• The wheel of Multiple Perspectives
  
• Possible Causes - Fishbone
  

Identifying Possible Solutions

• Brainstorming Basics
  
• Brain-Writing
  
• The How-How
  

Selecting and Evaluating the Best Solutions

• The Six Thinking Hats
  
• Grid Analysis - Weighted Worksheet
  
• The Decision Matrix
  
• Paired Comparison Analysis
  

Action Plan and Implementation

• Sequential Action Planning
  
• Well Formed Outcomes
  
• Scenario Planning
  
• Walt Disney Strategy
  

Organisational Decision Making

• Culture Values
  
• Win/Win Communication
  
• High Stakes Decision Making

Updated on 28 September, 2016