Creative Thinking, Problem Solving, Decision Making HNI Training & Coaching
Price: AED 5,985

Course details

Who Should Attend:

  •  Managers & Supervisors
  • Team Leaders & Team Members
  • Business professionals

Course Objectives:

  • An overview of the definition of a problem and problem solving
  • Learn how to identify and clarify issues that need to be resolved
  • Understand how to set priorities and determine appropriate steps to deal with issues
  • Learn how to find the root cause of a problem before investing in expensive solutions
  • Explore ways to exercise sound judgment when evaluating and resolving problems
  • Identify how to set goals with clarity of purpose and appropriate scope for a decision
  • Develop a set of criteria for evaluation of solution options and assessment of risk
  • Improve confidence in leading assignments and tasks, and in decision-making.
What will you gain?

By the end of this course you will be able to:

  • Demonstrate improved effectiveness in identifying and resolving problems
  • Reduce problem solving cycle time
  • Smoothly execute and implement projects and plans
  • Improve communication with team members, enabling better team work
  • Reduce time spent on errors and redoing work
  • Have peace of mind knowing you have reached the best possible decision using creative problem-solving techniques.
 Course Content:


  • Brainstorming - 100 Uses For…
  • Housekeeping & Ground Rules
Is it a problem?
  • What is a Problem?
  • Problem Thinking vs. Solution Thinking
  • Problem/Challenge Reframe
  • Coaching for possibilities
Defining The Problem
  • Key questions to ask
  • Clustering Challenges - Affinity Diagrams
  • Are you facing the wrong challenge? The Pareto Principle
  • Developing a problem statement
  • Stating the Goal
PS & DM as an Organisational Process
  • Organisational Learning
  • Organisational Architecture
Challenge Analysis - How to Think
  • The wheel of Multiple Perspectives
  • Possible Causes - Fishbone
Identifying Possible Solutions
  • Brainstorming Basics
  • Brain-Writing
  • The How-How
Selecting and Evaluating the Best Solutions
  • The Six Thinking Hats
  • Grid Analysis - Weighted Worksheet
  • The Decision Matrix
  • Paired Comparison Analysis
Action Plan and Implementation
  • Sequential Action Planning
  • Well Formed Outcomes
  • Scenario Planning
  • Walt Disney Strategy
Organisational Decision Making
  • Culture Values
  • Win/Win Communication
  • High Stakes Decision Making

Updated on 28 September, 2016

About HNI Training & Coaching

HNI Training and Coaching as a Dubai training center, is an innovator and leader in human capital development, providing world-class experiential corporate training solutions and services in English and Arabic to organisations in the MENA region. HNI Training and Coaching is amongst the leading training institutes in Dubai that currently offers training courses in Abu Dhabi, Dubai and Doha in 16 different categories.

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