Communication Skills: Improve Your Skills in 1 Day

Course details

With a mixture of video lectures and quizzes to reinforce your learning, this intensive communication skills training course you will teach you…

The Big Picture:

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

Communication Barriers: Understand them and how to overcome them

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers

Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Non-Verbal Communication

• All About Body Language
• Interpreting Gestures

Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

Listening Skills: Effective interpersonal skills

• Understanding Active Listening
• Sending Good Signals to Others

Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Appreciative Inquiry

• The Purpose of AI
• The Four Stages
• Examples and Case Studies