Communication Course Level 3

Course details

The Communication Course Level 3 is designed for both Singaporeans and non-Singaporeans who are willing to polish their English to create better, positive business deals and achieve win-win situations. The courses covers the areas of essential soft skills for managerial levels such as presentation, persuasion, negotiation, cultural and social awareness, assertive and constructive manner and handling virtual communication. The course provides a set of managerial kit for learners to reflect their experience in stressful situations and discuss alternative options, and also includes simulation games to help learners practise and apply the skills they have picked up throughout the course for better cause in real life workplace.

Who should taket this course?

Working force at executive and managerial level, who want to polish their English to ace their careers will benefit from the course.

What will I learn?

1. Demonstrate the use of negotiation skills such as setting goals clearly, viewing problems from different angles to be prepared for unexpected responses, thinking alternatives for unpredictable replies, ask more “what if...” and “...in case...” questions, weighting consequences, showing empathy towards others
2. Negotiate with higher self-confidence
3. Utilize self-awareness skills such as reflecting on past negotiation experiences to guide negotiations in future, realistically assessing their own emotional status, striking not to get ongoing negotiation influenced by their emotions, etc.
4. Use techniques of successful presentations such as realising the purpose of presentation, understanding the audience, illustrating main points, etc.
5. Manoeuvre the flow of speech and writing to convey the meaning more effectively
6. Handle virtual conferences more effectively and establish a personal touch for each member in the conference
7. Build and maintain harmonious relationships with colleagues, subordinates and online/offline business partners
8. Write e-mails, reports, notes and meeting minutes eloquently for different purposes and situations

How will I be assessed?

Despite the fact that there is no formal examination for the course, elements of formative assessment and supportive feedback will be incorporated throughout the course through individual works, pair works, group works and class activities. Students' portfolios are to be kept for the assessment purpose. The decision if a learner is entitled to receive the completion of Communication Course Level 1 Certificate is made based on his/her portfolio.

Entry Requirements

Internatinoal applicants need to have the certificate of completion of Communication course Level 2 conferred by CSM Academy International or equivalent. If there is no proof of previous certificate in Intermediate Level of English, applicants need to sit for the placement test designed by CSM Academy.

Local applicants need to have either 'N' Level or 'O' Level certificate.