Course details

The 48-hour basic, but intensive communication course provides beginning learners of English with ample opportunities to explore letter-sound association of English alphabet, learn correct pronunciation, stress and intonation, increase their exposure to authentic written and oral English texts and conduct everyday conversations at ease. The course is also designed to help learners apply what they have learnt in the classroom in their day-to-day life and workplace as confident and fluent users of English. In addition, the course highlights the importance of nonverbal communication skills and equips learners with means to tackle barriers to meaningful communication.

Who should taket this course?

Non-native speakers of English with very limitted English, who are working and/or residing in Singapore will benefit from the course.

What will I learn?

  1. Pronounce English words much more accurately
  2. Display knowledge of English phonics, correct stress and intonation patterns in their output
  3. Construct grammatically correct sentences in both verbal and written output
  4. Use different aspects and tenses of English language to send the message across
  5. Recognize parts of speech in English language mainly nouns, pronouns, verbs, adjectives, adverbs, and prepositions
  6. Minimize stammers and hesitations while conversing in English
  7. Demonstrate the use of active listening strategies such as getting eye contact with speakers, paying attention to speakers’ body language, asking questions to clarify certain points, etc
  8. Give their opinions and responses politely and respectfully
  9. Communicate clearly using Standard English in a Global environment
  10. Become aware of one’s own strengths and weaknesses as an English speaker of another language for further improvement

How will I be assessed?

Despite the fact that there is no formal examination for the course, elements of formative assessment and supportive feedback will be incorporated throughout the course through individual works, pair works, group works and class activities. Students' portfolios are to be kept for the assessment purpose. The decision if a learner is entitled to receive the completion of Communication Course Level 1 Certificate is made based on his/her portfolio.

Entry Requirements

It is not necessary, but it is good if applicants have basic knowledge of English.

Updated on 18 March, 2019

About CSM Academy International

CSM Academy was established since 2005 as a Private Education Institute to deliver Service Management programmes with a major focus on healthcare services education. We have developed our own intellectual property programmes in Aged Care, Therapy Services, Biomedical Science and is partnering with a UK University to deliver their BSc Nursing, MSc Clinical Research, MSc Health Administration and MSc Nursing Gerontology and/or Palliative Care in Singapore. Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company. Service is not just for the frontline staff but for everyone in the company. Thus, studying for a course in service management will provide you with a qualification that is always in demand in all industries and will give you the competitive advantage in your career advancement. CSM Academy International specialises in Service Management programmes with a focus on healthcare services.

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