Communication and Telephone Skills

Course details

Knowing how to communicate is an important part of our daily lives and especially in the workplace. Effective communication skills help get the correct message across and avoid misunderstandings.

Our Communication and Telephone Skills course uses a wide range of communication tools for example real-life case studies, role plays and simulations to allow participants get to practice the skills required to communicate effectively on the telephone. This ensures that the necessary skills are transferred effectively back in the workplace.

This course is aimed at individuals who would like to know how to overcome common communication difficulties in the workplace.

Additionally it is a must for all staff members that on the reception desk and that deal directly with customers and clients on a day to day basis. Also it is useful for Sales staff when conducting their sales calls.

Course Topics

Some of the topics covered on our Communication and Telephone Skills course are:

• Let's Communicate
• Communicating at work
• Effective Personal Communication Skills
• Assertive Communications
• Communicating over the phone & Customer expectations
• Service Recovery

Who Should Attend

Our Communication and Telephone Skills course is for anyone who would like to improve on their telephone manner and communication skills whether it is for answering the telephone or conducting telemarketing activity for the business.

Alternatively our Communication and Telephone Skills course is suitable also for anyone who feels a lack of confidence or nervousness when answering the phone or making a sales call which leads to unsuccessful results.

Course Outcomes

At the end of our Communication and Telephone Skills course participants will be able to:

• Define professional communication and outline their communication strengths
• Handle telephone calls in a professional manner
• Determine customer expectations over the phone
• Handle the challenges which arise when communicating
• Recognise effective communication in team situations and at meetings