Course details
This course focuses on the knowledge and skills to uplift the service excellence ethos, in line with your organisation's customer-focused strategy. It involves methods to advocate the service excellence ethos to internal stakeholders, ways to evaluate the effectiveness of your customer-focused strategy and exploring the environment for new opportunities.
Target Audience:
This course is for VPs and service directors from various service industry sectors.
What You Will Learn:
- Design a customer-focused strategy that is in line with the organisation’s vision, mission & values
- Advocate the service excellence ethos to obtain buy-in from internal stakeholders
- Evaluate customer-focused strategy to determine corrective actions
- Update the customer-focused strategy in line with market trends & opportunities
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 7 / O / A-Level English OR
- 3-5 years of working experience in a senior management role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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