- Location: Trade Centre - Dubai
Course details
This course features discussions, case studies and exercises to improve delegatesŐ understanding of customer experience, measuring and monitoring customer expectations, designing effective questionnaires and other tools to help them stay ahead of their competition.
The Business Case Developing A Customer-Centric View Measuring And Monitoring The Quality Of Process Outputs Measuring And Monitoring The Capability Of The Transformation Process Measuring And Monitoring Outcomes Using Gap Analysis To Identify Improvement Priorities Measuring And Monitoring Customer Satisfaction Analysing And Interpreting The Results Of A Customer Survey Reporting The Results Of A Customer Survey Complaints And Complaint Management Developing Insights Into The Drivers Of Customer Satisfaction
Updated on 01 May, 2018Course Location
About Informa Connect Middle East
Informa Connect Middle East, is part of Informa, a multinational publicly listed publishing and events company.
The Middle East office was previously known as IIR Middle East, and has been established in Dubai since 1993. Informa Middle East has grown to be the largest event organiser in the region and with over 300 staff, the office runs over 450 training courses and over 40 conferences regionally on an annual basis.
The company also incorporates Informa Global Exhibitions which organises around 130 trade and consumer exhibitions in over 38 cities across the globe. Arab Health, Cityscape, Middle East Electricity and The Bride Show are some of the flag ship events.
Aside from the public training courses, conferences and exhibitions, Informa Middle East also provides in-house training to companies as well as manages events on behalf of corporate clients. Some of the past clients include NBAD, Microsoft, Etisalat, STC, Mobily, and ADNOC.
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