Certificate in Call Center Management Professional (CCMP) Infocenter Training Institute

Course details

Turbo-charge your knowledge and put your career on the fast-track with this distinguished Call Center Management Professional certifi-cation program. These information-packed courses will give you a personal competitive advantage with marketable skills in interper-sonal communications, problem resolution, negotiations, customer satisfaction and total quality management. This certificate is instructor-led training that provides communication between you and the instructor by learning through a pre-test as-sessment, in-text exercises, case-studies, self-evaluation, and a post-test assessment.

Skills Earned

  • Be a first-class call center representative
  • Communicate effectively with management as well as all team members
  • Win-win negotiations
  • Fill your personal toolbox with stress reduction strategies
  • Identify and surpass customer expectations

Target Audience

  • Call Center Agents
  • Business Owners
  • Managers and Supervisors
  • Department Heads
  • Intermediate-level Professionals
  • Entry-level Professionals
  • New College Graduates
  • New High School Graduates
  • Aspiring Professionals, Managers, Supervisors and Department Heads

About Infocenter Training Institute

infocenter IT workshops are carefully designed to assist all IT personnel who are expected to jump right into projects implementation within a limited time frame in order to prepare and upgrade their skills. These workshops are a deep dive into the “HOW TO” scenarios, designed based on our experienced trainers. Real life examples are implemented into most of the hands-on training in a way that minimizes the gap between what is learned and what is required. This type of hands on training is mandatory to summarize the big picture of every product.

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