Certificate in Call Center Management Professional (CCMP) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Turbo-charge your knowledge and put your career on the fast-track with this distinguished Call Center Management Professional certifi-cation program. These information-packed courses will give you a personal competitive advantage with marketable skills in interper-sonal communications, problem resolution, negotiations, customer satisfaction and total quality management. This certificate is instructor-led training that provides communication between you and the instructor by learning through a pre-test as-sessment, in-text exercises, case-studies, self-evaluation, and a post-test assessment.

Skills Earned

• Be a first-class call center representative
• Communicate effectively with management as well as all team members
• Win-win negotiations
• Fill your personal toolbox with stress reduction strategies
• Identify and surpass customer expectations

Target Audience

• Call Center Agents
• Business Owners
• Managers and Supervisors
• Department Heads
• Intermediate-level Professionals
• Entry-level Professionals
• New College Graduates
• New High School Graduates
• Aspiring Professionals, Managers, Supervisors and Department Heads