Certificate in Business Communications

Course details

Learning Outcomes

Telephoning:

1. Learn to use phrases for making and receiving calls.
2. Take notes while on a call.
3. Learn to use phrases for explaining and requesting information.
4. Develop skills to deal with interruptions and incomprehension.
5. Learn to use fillers in a conversation.
6. Practice word/sentence stress and tone
7. Learn to use phrases for summarizing and ending calls.

Presenting: To become more effective confident speakers and deliver persuasive presentations

1. Use effective phrases for opening a presentation.
2. Use equipment and visuals to support the presentation.
3. Structure a presentation.
4. Use phrases for outlining, organizing ideas and moving between sections in a presentation.
5. Use phrases for clarifying and checking audience understanding.
6. Use phrases to deal with problems and questions.
7. Conclude a presentation effectively.
8. Practice effective delivery techniques.

Meetings: To become more effective meeting participants and to ensure more productive meetings

1. Prepare and outline an agenda.
2. State facts and give reasons.
3. Use phrases to build an argument.
4. Check for understanding.
5. Invite responses.
6. Brainstorm and make suggestions.
7. Use formal language.
8. Develop strategies to deal with different views and reach an agreement.
9. Summarize and close a meeting.

Emailing: To produce emails in any given situation, paying attention to the writer's objectives, the reader's needs, the reader-writer relationship and the context.

1. Use e-mail terminology.
2. Use appropriate language for beginning and ending emails.
3. Differentiate between language for formal and informal emails.
4. Structure an e-mail message.
5. Demonstrate clarity and coherence in layout and langauge.
6. Use phrases for linking, explaining and supporting ideas to ensure cohesion.
7. Choose the appropriate level of formality.
8. Alter the tone of an email.
9. Check for grammatical range and accuracy in writing.