Built Environment Custodian Skills Certificate

Course details

The Buillt Environment Custodian Skills Certificate was developed to train and provide industry certification for Built Environment Custodians, a new job created in the JRP-REMMI programme.

Buillt Environment Custodian work is essentially a re-designed job, combining housekeeping / cleaning work with the occasional minor building services repairs/replacements and custodial checking for defects & safety hazards.The higher wages is expected to encourage the generally older and less educated existing Cleaning workforce to upgrade their skills, attract a younger workforce and improve retention rates in this important environmental aspect of Real Estate Management and Maintenance work.

Course Overview

The training will impart multi-tasking skills: soft skills to communicate and interact with buildings users and hard skills to undertake building custodian work efficiently and effectively. The course comprises of five modules:

M1. WSQ Apply Continuous Process Improvement Techniques

• Identify Improvement Opportunities
• Carry out Continuous Improvement Activities
• Follow-through the Improvement Activities

M2. WSQ Apply Quality Systems

• Plan Daily Work to Meet Quality System Requirements
• Carry out Daily Work to Meet Quality System Requirements
• Maintain Work Quality
• Improve Work Quality

M3. Built Environment Upkeep & Minor Maintenance

• Workplace Safety & Health (WSH) and Environmental Issues
• Safe Removal & Disposal of Bulky Items & Waste
• Upkeep of Vegetation & Plants
• Upkeep of Building Services: Cleaning & Replacing Lights
• Upkeep of Building Services: Clearing Sink & Gully Chokes
• Cleaning & Touching Up Wall Paint
• Minor Repair of Cement & Sand Screed & Plaster

M4. Custodial Checking

• Workplace Safety & Health (WSH) & Environmental Issues
• Recognising & Reporting Common Defects
• Pest Sighting & Reporting
• Recognising and Reporting Health & Safety Hazards and Nuisance
• Recognising & Reporting Environmental Nuisance and Promoting Green Practices
• Integrated Custodial Checking & Using a Checklist

M5. Communications, Customer Service and Work Ethics

• Grooming, Deportment & Etiquette
• Listening & Talking Effectively
• Customer Service
• Handling Mistakes & Criticism
• Going the Extra Mile
• Work Ethics & Social Responsibility
• Quality & Harmony in Work Life

Entry Requirements

Built Environment Custodial work comprises mainly physical operations undertaken in various locations of the building/estate. The entry requirements to reflect the job demands are:

• Physically fit and not colour blind
• Able to lift objects weighing a minimum of 15kg
• English literacy and numeracy up to at least Primary 4 level or WDA ESS WPLN 3
• Able to work independently and exercise self-checks of completed tasks.

Progression to Built Environment Custodial Supervisor and Beyond

Progression and skills upgrading to a Buillt Environment Custodial Supervisor and beyond is available via the SRP-REMMI Lifelong Learning Roadmap.