BTEC Level 2 Award in Business Skills Qatar Skills Academy

Course details

Learn how organisations are structured and the various ways in which they operate different administrative functions, such as finance, health and safety, human resources or operations. Develop an understanding of how administration fits into the organisation’s structure and investigate the functions of a range of office equipment. Learn how to establish good working relationships and personal standards for success.

Course Description

For the Award, learners must successfully complete one core unit and two specialist units from a choice of six

  • Administration, team working and personal development (Core unit 30 guided learning hours)

    " Administrative systems and office equipment in an organisation

    " Team working, following instructions and time management

    " Planning for personal development

  • Communication techniques and information management (30 guided learning hours)

    " How to communicate using different methods

    " How manual filing systems are organised

    " Be able to find and present different types of information in different formats

  • Legal Procedures and Administration (30 guided learning hours)

    " Understand procedures related to health, safety and security

    " Understand relevant legislation

    " Know the main clauses contained in a contract of employment and employment procedures

  • Customer Service in an Administrative Environment (30 guided learning hours

    " Understand the needs and expectations of all customers

    " How to build customer relationships

    " How to deal with customer problems

  • Administrative functions (30 guided learning hours)

    " Understand the role of the receptionist when dealing with visitors

    " Know how to manage different types of diaries

    " How to arrange business travel and accommodation

  • Organising and supporting meetings

    " Know how to plan meetings

    " Know how to provide administrative support for a meeting

    " Be able to make a record of a meeting

  • IT for administration

    " Choose suitable computer software and hardware

    " Complete common office tasks using email, word processing and spreadsheet software

    " Know the risks of working with IT equipment and how to reduce the risks in an office environment

Course Location

About Qatar Skills Academy

Serving The Country Since 2010
Qatar Skills Academy has been established since 2010, and ever since then, we have been a keystone in the community by providing professional development courses for both individuals and corporations in Qatar. As the number one training provider in the country, we train over three thousand participants a year in Qatar alone with the largest private training facility in the country.  

Supporting Qatar's 2030 vision:
Guided by the Qatar National Vision 2030, we are a key enabler for human capital development.  We have developed an enhanced range of programmes and courses that bring a global standard of training locally to Qatar. Through our programs, we ensure that companies are able to remain competitive through knowledge insights and best practice. The courses we offer are technical, vocational and professional in nature across a range of industries thus supporting Qatar’s future goals of a diversified economy.

Topical Training for Real Results:
We are constantly updating our programs based on client, and market requirements with the singular intention of ensuring long-term positive learning and development results with the organizations and individuals that we work with.

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