Learn how organisations are structured and the various ways in which they operate different administrative functions, such as finance, health and safety, human resources or operations. Develop an understanding of how administration fits into the organisation’s structure and investigate the functions of a range of office equipment. Learn how to establish good working relationships and personal standards for success.

Course Description

For the Award, learners must successfully complete one core unit and two specialist units from a choice of six

  • Administration, team working and personal development (Core unit 30 guided learning hours)

    " Administrative systems and office equipment in an organisation

    " Team working, following instructions and time management

    " Planning for personal development

  • Communication techniques and information management (30 guided learning hours)

    " How to communicate using different methods

    " How manual filing systems are organised

    " Be able to find and present different types of information in different formats

  • Legal Procedures and Administration (30 guided learning hours)

    " Understand procedures related to health, safety and security

    " Understand relevant legislation

    " Know the main clauses contained in a contract of employment and employment procedures

  • Customer Service in an Administrative Environment (30 guided learning hours

    " Understand the needs and expectations of all customers

    " How to build customer relationships

    " How to deal with customer problems

  • Administrative functions (30 guided learning hours)

    " Understand the role of the receptionist when dealing with visitors

    " Know how to manage different types of diaries

    " How to arrange business travel and accommodation

  • Organising and supporting meetings

    " Know how to plan meetings

    " Know how to provide administrative support for a meeting

    " Be able to make a record of a meeting

  • IT for administration

    " Choose suitable computer software and hardware

    " Complete common office tasks using email, word processing and spreadsheet software

    " Know the risks of working with IT equipment and how to reduce the risks in an office environment

theyprovide accredited training, delivered to meet the needs of businesses, designed to produce a transformational step-change in culture and performance.
To support Qatar's national development strategy, theyprovide comprehensive assessment and development to place people in effective roles. theirqualifications assist businesses to demonstrate quality assurance and capability for contract compliance.
To support and provide career pathways in business and management studies, leading to university degrees.
theirlearning methods are flexible. Workplace assessment maximises time spent at work, accreditation of previous skills and experience incentivises learners, no term times mean theyrespond to ytheirbusiness requirements.
theyaim to reduce HR costs by producing a motivated, loyal and flexible workforce with transferable skills.
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