Course details
Branch banking continues to represent the channel of choice for consumers even today despite the growing popularity of alternative distribution channels. For banks it is a key channel for client acquisition and will remain at the heart of retail banks? distribution strategy making branches both relevant and strategically important. As such, the branch manager is required to demonstrate a considerable set of skills including, good financial understanding, good people management skills, an ability to bring in sales revenues and retain the current customers whilst adhering to changing regulations and policy parameters. This course provides the Branch Managers with the relevant tools and skill sets required for the administration and efficient daily running of a branch office, including operations, lending, product sales and customer service. The program will also create a critical awareness on money laundering and anti-money laundering regulations and other issues surrounding it particularly as it affects day-to-day banking transactions.
Learning Outcomes
On successful completion of this course, participants will be able to:
- Understand the roles and responsibilities of a branch manager
- Develop skill sets necessary for a more efficient management of branch operations, lending, queue management, sales, service,? complaint resolution
- Increase revenue and sales through? cross-selling,? retention , marketing initiatives and a pro-active? persion of routine transactions to e-channels
- Understand and incorporate KYC and money laundering requirements? into customer transactions
- Motivate and supervise staff, effectively manage branch resources, maximize customer relationships, and work to achieve the bank's goals
- Identify the opportunities for improving the profitability and the efficacy of? branch operations and? improving need-based communication between customers and bank staff
Target Audience
Branch managers
Entry Requirements
None required
Updated on 08 November, 2015Course Location
About Bahrain Institute for Banking & Finance
We_They plays a vital role in the training and development of human capital in the Kingdom of Bahrain. Our commitment to excellence has strengthened our position as the top provider of quality education across all major business disciplines. We serve as a partner to numerous world-class institutions; delivering thought leadership, research and advisory, assessment and training in the areas of Accounting and Finance, Academic, Executive Development, Banking, Leadership and Management, Insurance, Islamic Finance and Information Technology; resulting in a complete business solution.
We_They covers a wide spectrum of subject matter, with over 300 different courses offered to the financial and corporate market; tailor-made training solutions based on organisational requirements; specialised programmes taught by leading market specialists; and professional qualifications and degree programmes in partnership with major international organisations.
We_They continues to exceed global benchmarks for many of the qualifications it offers with its affiliates.
Since its inception in 1981, We_They has grown from training 450 applicants a year primarily within the banking industry, to 20,000 drawing participants from all sectors of the economy, and are proud to have qualified over 200,000 learners in the last 3 decades.
Our faculty comprise of market practitioners, academics and qualified senior industry professionals. Their perse backgrounds ensure an enriched participant experience, striking the perfect balance between theory and practice.
We_They has made its mark internationally with clients in Asia, Africa, Europe, USA and the Middle East, well on its way to becoming the global institute of choice.
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