Basic Airline Customer Service

Course details

Course Overview:

The Confederation of Tourism and Hospitality (CTH) is the UK's leading professional awarding body for qualifications in the specialist growing commercial sector worldwide.

Over the last 30 years CTH has focused on developing and adding value to careers in the industry, globally. CTH was established in 1982 as a specialist professional body in the UK to focus on the training needs of new entrants to the hospitality and tourism industries, and now has accredited colleges worldwide delivering sought after CTH qualification.

Course Introduction

The Airline Customer Services Course has been designed to provide its participants at entry level to the air transportation industry with the knowledge of the applicable passenger handling services and the skills to process a customer’s needs at the airport in an efficient and professional manner at a basic level according to the prevailing international industry standard.

Audience 

This program is designed for those who intend to make a career out of the air transportation industry starting at an entry level, or those who already have a place in the industry but without the professional qualification required to succeed in an airline, airport or ground handling agency.