Administration and Office Management Professional

Course details

Businesses of all kinds need men and women who understand what it takes for an office to run smoothly, who know what is needed when, and who have the skills and know-how to produce it efficiently and on time. In addition to the basic duties associated with Office managers and Administrators, in today's challenging business environment they must play several new and additional roles; friend, coach, boss and mediator. Employees in these positions have a long list of responsibilities such as delegating jobs, motivating employees, delivering discipline, working under pressure, meeting deadlines, training new employees, organizing schedules and jobs, keeping up with expenses, maintain money flow, etc. and juggling all these tasks can be daunting and exhausting. This workshop is designed specifically to enhance the skills of administrative, secretarial and clerical staffs who have to deal with a range of conflicting priorities and who may be working for one individual or several in the team. Using a range of interactive and experiential exercises including case studies, games, video clips and video recording of role-plays conducted during the workshop, participants will apply and practice workshop concepts in a safe environment to guarantee successful transfer of knowledge to the workplace.