Facilities Management

Course details

The purpose of this workshop is for delegates to identify, understand and implement activities and operations required in the effective management of facilities. The programme will further offer delegates the understanding of the strategic focus and importance of Facilities Management.

After attending this programme, delegates will be able to identify aspects relating to facilities analysis, recognise and coordinate activities with regard to facilities management and be able to monitor and ensure efficient management of facilities.

Course Objectives:

To help delegates to distinguish between:

• Facilities Management 
  
• Asset Management 
  
• Property Management 
  
• Maintenance Management and 
  
• To equip delegates with the expertise to structure and execute a facilities management strategy. 
  

Course Outline:

Module 1: Introduction & Components of Facilities Management

Major stakeholders

Introduction to Property, Facilities and Maintenance Management

Principles of FM

• * General 
  
• * Strategic 
  
• * Facilities Management in South Africa 
  
• * Leadership 
  

Characteristics of FM

FM Policy and strategy

Objectives of FM

Project and Configuration management

Defining Facilities Management (FM)

• * Roles and responsibilities of FM 
  
• * Functional areas 
  

Module 2: Categorizing Facilities Management Services

• Defining service 
  
• Corporate and cultural service 
  
• Different service delivery approaches 
  
• The service, operational, and process side of facilities management 
  
• FM as a Management Discipline 
  
• Technical and non-technical services 
  
• Hard and soft services 
  
• Strategic and non-strategic services 
  

The Challenges facing the Facilities Manager:

Module 3: Financial and Environmental Management

• General accounting terms and concepts 
  
• Asset and financial management relating to FM 
  
• Budgeting and Managing FM expenditure, operating costs and services 
  
• Property owner / facilities manager relationship 
  

Module 4: Building Maintenance Management

• Principles of maintenance 
  
• Building Management Systems 
  
• Maintenance Management 
  
• Condition assessment 
  
• Execution of maintenance work 
  
• Prioritising maintenance management 
  
• Principles of life cycle costing 
  
• Maintenance contracts / SLAs 
  

Module 5: Accommodation Management

• Space planning, design and planning policy 
  
• Ergonomics and importance of colour 
  
• Facilities and space planning 
  
• Calculating space requirements 
  
• Environmental control of buildings 
  

Module 6: Financial and Environmental Management

• General accounting terms and concepts 
  
• Defining FM Soft Services 
  
• Key Soft Services 
  
• Security 
  
• Catering 
  
• Cleaning 
  
• Client Service and Support 
  
• Security 
  
• Contracts and Service Level Agreements 
  
• Contracts 
  
• Dispute resolution 
  
• Lease agreement 
  
• Leasing of shopping and office space 
  
• Delict and the facilities manager 
  
• SLAs 
  
• Performance measurement 
  
• Benchmarking 
  
• Post occupancy evaluation 
  
• Principles of Quality Management 
  
• Financial implications of and cost-effectiveness in service delivery 
  

Module 7: Consumer & Communication

• Customer behaviour and needs in the FM environment 
  
• Communication and service delivery 
  
• Customer satisfaction in FM environment 
  
• Principles and techniques for effective communication 
  
• Telephone communication skills 
  
• Dealing with dissatisfied customers 
  
• Compiling a FM communication plan 
  
• Module 8: Regulatory Framework and Risk Management 
  
• Overview of the OHS Act 
  
• Communicating Health and Safety information to stakeholders 
  
• Health and Safety Quality Management and Policy 
  
• Risk Management
  

Who should attend:

• Facilities Managers/ coordinators 
  
• Operations Managers/ coordinators 
  
• Building Managers/ Property owners 
  
• Maintenance Engineers/ Managers 
  
• Building/ Premises/ Estate Managers 
  
• Building/General Service Managers 
  
• Site Managers/ Coordinators 
  
• Architects/Design Engineers or Managers 
  
• Manufacturing Site/Plant Managers 
  
• Contractors and Consultants 
  
• Quality Managers 
  
• Security Professionals 
  
• (Physical) Asset Managers 
  
• Fire Protection Buyers 
  
• Health and Safety Officers 
  
• Real Estate Analysts