Communication Skills in Property & Facilities Management

Course details

COURSE BACKGROUND

The course will adopt a case-base leaning approach to impart the knowledge and skills for effective communications in Property and Facilities Management work. 

COURSE OUTLINE

1. Interpersonal Communication Skills    

Non-Verbal Communication Skills

• - A Picture is Worth a Thousand Words
  
• - Body Language
  
• - Proxemics / Space
  

Verbal Communications Skills

• - The 4Ts in Talking
  
• - Paralanguage
  

Listening Skills

• - Barriers to Listening
  
• - Active & Effective Listening Skills
  

Etiquette & Norms

2. Presentation Skills

Presentations: Objectives & Outcomes
Planning Presentations: Audience, Structure & Content
Preparing Presentations:

• - Preparing Content
  
• - Creating Interest
  
• - IT Enabling Tools 
  

Delivering Presentations

• - Effective Speaking
  
• - Projecting Credibility
  
• - Dealing with Questions 
  

3. The Rudiments of Writing

Writing: Objectives & Outcomes
Good Writing: The 4 Cs, Writing in Third Person, Tenses
Effective Writing:

• - Your Audience & The Subject
  
• - Plan, Compose & Write
  
• - Review 
  

Editing: More than Proof Reading

4. Writing Skills: Emails & Letters

Emails:

• - Objectives & Outcomes
  
• - Structure of an Email 
  

Letters:

• - Objectives & Outcomes
  
• - Structure of an Email 
  

5. Writing Skills: Reports

Reports:

• - Purpose & Outcomes
  

Writing a Report:

• - Establish Terms of Reference
  
• - Investigate: Collect, Analyse, Organise & Structure the Information 
  

Writing the Report:

• - Report Structure
  
• - Presenting Data/Information in the Report 
  

6. Writing & Presentation Skills: Meetings & Minutes of Meetings

• Meetings: Types, Purpose & Outcomes
  
• Parties in a Meeting & Their Roles
  
• Pre-Meeting Preparatory Work: Notice & Meeting Agenda
  
• Conducting a Meeting: Attendance Order of Meeting & Notes Taking
  
• Post-Meeting: Writing Minutes of Meeting
  

COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE

Approval is being sought from the PE Board for the course to be qualified for PDUs. A Certificate of Attendance will be issued to reflect this status on completion of the course. 

WHO SHOULD ATTEND

The course will benefit those who have a vested interest in buildings including:

• Developers
  
• Building Owners
  
• Government Officials
  
• Architects
  
• Engineers
  
• Project Managers
  
• Quantity Surveyors
  
• Contractors/Sub-Contractors/Suppliers
  
• Property Managers
  
• Facilities Managers
  
• Maintenance Managers
  
• Management Corporations
  
• Town Councils
  
• and Others
  

Updated on 17 October, 2018