- Duration: 2 Days
Course details
COURSE BACKGROUND
The course will adopt a case-base leaning approach to impart the knowledge and skills for effective communications in Property and Facilities Management work.
COURSE OUTLINE
1. Interpersonal Communication Skills
Non-Verbal Communication Skills
- - A Picture is Worth a Thousand Words
- - Body Language
- - Proxemics / Space
- - The 4Ts in Talking
- - Paralanguage
- - Barriers to Listening
- - Active & Effective Listening Skills
2. Presentation Skills
Presentations: Objectives & Outcomes
Planning Presentations: Audience, Structure & Content
Preparing Presentations:
- - Preparing Content
- - Creating Interest
- - IT Enabling Tools
- - Effective Speaking
- - Projecting Credibility
- - Dealing with Questions
3. The Rudiments of Writing
Writing: Objectives & Outcomes
Good Writing: The 4 Cs, Writing in Third Person, Tenses
Effective Writing:
- - Your Audience & The Subject
- - Plan, Compose & Write
- - Review
4. Writing Skills: Emails & Letters
Emails:
- - Objectives & Outcomes
- - Structure of an Email
- - Objectives & Outcomes
- - Structure of an Email
5. Writing Skills: Reports
Reports:
- - Purpose & Outcomes
- - Establish Terms of Reference
- - Investigate: Collect, Analyse, Organise & Structure the Information
- - Report Structure
- - Presenting Data/Information in the Report
6. Writing & Presentation Skills: Meetings & Minutes of Meetings
- Meetings: Types, Purpose & Outcomes
- Parties in a Meeting & Their Roles
- Pre-Meeting Preparatory Work: Notice & Meeting Agenda
- Conducting a Meeting: Attendance Order of Meeting & Notes Taking
- Post-Meeting: Writing Minutes of Meeting
COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE
Approval is being sought from the PE Board for the course to be qualified for PDUs. A Certificate of Attendance will be issued to reflect this status on completion of the course.
WHO SHOULD ATTEND
The course will benefit those who have a vested interest in buildings including:
- Developers
- Building Owners
- Government Officials
- Architects
- Engineers
- Project Managers
- Quantity Surveyors
- Contractors/Sub-Contractors/Suppliers
- Property Managers
- Facilities Managers
- Maintenance Managers
- Management Corporations
- Town Councils
- and Others
Job roles this course is suitable for:
Facilities Manager , Facilities Management Engineer , Assistant Facilities ManagerCourse Location
About Real Estate & Construction Centre
The Real Estate and Construction Centre (RECC) was established in 1993 to provide an alternative avenue for quality education, research and advice for the real estate and construction industry.
It has its headquarters in Singapore and a regional Centre in Malaysia. There are plans underway to establish other regional Centres in Brunei, Indonesia, Hong Kong (SAR) and PRC.
RECC is privileged to be networked to major international real estate and construction R&D Centres and work with experts from academia and the industry to provide state-of-the-art technology transfer, research and advice.
See all Real Estate & Construction Centre courses- Manager : Management Global CoursesSGD 21
SGD 185Duration: 1 Hour - Office Management, Administration & Facilities Management Academy for Health & FitnessSGD 288Duration: Upto 35 Hours