Communication Skills in Property & Facilities Management Real Estate & Construction Centre
Price: SGD 1,250
  • Duration: 2 Days

Course details

COURSE BACKGROUND

The course will adopt a case-base leaning approach to impart the knowledge and skills for effective communications in Property and Facilities Management work. 

COURSE OUTLINE

1. Interpersonal Communication Skills    

Non-Verbal Communication Skills

  • - A Picture is Worth a Thousand Words
  • - Body Language
  • - Proxemics / Space
Verbal Communications Skills
  • - The 4Ts in Talking
  • - Paralanguage
Listening Skills
  • - Barriers to Listening
  • - Active & Effective Listening Skills
Etiquette & Norms

2. Presentation Skills

Presentations: Objectives & Outcomes
Planning Presentations: Audience, Structure & Content
Preparing Presentations:

  • - Preparing Content
  • - Creating Interest
  • - IT Enabling Tools 
Delivering Presentations
  • - Effective Speaking
  • - Projecting Credibility
  • - Dealing with Questions 

3. The Rudiments of Writing

Writing: Objectives & Outcomes
Good Writing: The 4 Cs, Writing in Third Person, Tenses
Effective Writing:

  • - Your Audience & The Subject
  • - Plan, Compose & Write
  • - Review 
Editing: More than Proof Reading

4. Writing Skills: Emails & Letters

Emails:

  • - Objectives & Outcomes
  • - Structure of an Email 
Letters:
  • - Objectives & Outcomes
  • - Structure of an Email 

5. Writing Skills: Reports

Reports:

  • - Purpose & Outcomes
Writing a Report:
  • - Establish Terms of Reference
  • - Investigate: Collect, Analyse, Organise & Structure the Information 
Writing the Report:
  • - Report Structure
  • - Presenting Data/Information in the Report 

6. Writing & Presentation Skills: Meetings & Minutes of Meetings

  • Meetings: Types, Purpose & Outcomes
  • Parties in a Meeting & Their Roles
  • Pre-Meeting Preparatory Work: Notice & Meeting Agenda
  • Conducting a Meeting: Attendance Order of Meeting & Notes Taking
  • Post-Meeting: Writing Minutes of Meeting

COURSE ACCREDITATION AND CERTIFICATE OF ATTENDANCE

Approval is being sought from the PE Board for the course to be qualified for PDUs. A Certificate of Attendance will be issued to reflect this status on completion of the course. 

WHO SHOULD ATTEND

The course will benefit those who have a vested interest in buildings including:

  • Developers
  • Building Owners
  • Government Officials
  • Architects
  • Engineers
  • Project Managers
  • Quantity Surveyors
  • Contractors/Sub-Contractors/Suppliers
  • Property Managers
  • Facilities Managers
  • Maintenance Managers
  • Management Corporations
  • Town Councils
  • and Others

Updated on 17 October, 2018

About Real Estate & Construction Centre

The Real Estate and Construction Centre (RECC) was established in 1993 to provide an alternative avenue for quality education, research and advice for the real estate and construction industry.

It has its headquarters in Singapore and a regional Centre in Malaysia. There are plans underway to establish other regional Centres in Brunei, Indonesia, Hong Kong (SAR) and PRC.

RECC is privileged to be networked to major international real estate and construction R&D Centres and work with experts from academia and the industry to provide state-of-the-art technology transfer, research and advice.

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