WSQ Advanced Certificate in Tour and Travel Services هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The WSQ Advanced Certificate in Tour and Travel Services is a Supervisory level qualification requiring students to complete 9 Competency Units (4 Core units and 5 Elective units) and attain at least 26 credits.

Students of the WSQ Advanced Certificate in Tour and Travel Services will gain knowledge and become competent in skills from a broad range of highly-developed supervisory skills specific to the Tour and Travel services industry.

Content

The WSQ Advanced Certificate in Tour and Travel Services course includes coverage of essential financial, loss prevention, staff training and staff supervision skills. This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or inpidual need) drawn from sales and marketing, tour operations and service excellence.

Course Developer

This WSQ course has been developed by the Workforce Development Agency and  William Angliss Institute.

Entry Requirement

• WSQ Certificate in Tour and Travel Services or
• Two (2) years work experience at the operations level in the tourism sector or
• WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent

Mode of Instruction

Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.

Assessment

Competency Based Assessment for the WSQ Advanced Certificate in Tour and Travel Services may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.

Certification

Upon successful completion, the trainee will receive a WSQ Advanced Certificate in Tour and Travel Services. 

Articulation

For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).

No. of WSQ Units

9 Competency Units (4 Core units and 5 Elective units)

Mode of Delivery

The WSQ Advanced Certificate in Tour and Travel Services has two modes of delivery:

• Part-time and
• possibly full-time.

Average teacher-student ratio

1 teacher to a maximum of 20 students.

Target Audience

Depending on the Competency Units this qualification is suitable for:

• Travel Services Supervisor.

Commencement Date

Please refer to our Academic Calendar for the latest commencement dates.

CORE UNITS 

A trainee must complete all 4 core units leading to at least 11 credits 

• TH-BF-301C-0 Monitor Income and Expenses
• TH-RM-301C-0 Implement Loss Prevention
• TH-HRM-301C-0 Conduct Orientation and Training
• TH-HRM-302C-0 Supervise Staff

PLUS a trainee must complete at least 5 elective units leading to at least 15 credits

SALES AND MARKETING

• TH-SM-301E-0 Implement Marketing Strategies
• TH-SM-303E-0 Develop Sales Proposals
• BM-SM-311E-1 Write Proposal

TOUR OPERATIONS

• TH-TOU-301E-0 Co-ordinate Tour Operations

SERVICE EXCELLENCE

• SVCF-IR-301C-1 Manage Service Performance