.jpg "Global Edulink")
.jpg "المزيد عن Global Edulink")
- مدة الدورة التدريبية: تصل إلى 12 شهر إبدأ الآن
- معتمدة من قبل: CPDiAP
- الشهادة:
- طريقة تقديم الدورة: عبر عرض الفيديو
تفاصيل الدورة
Course overviewGive your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service. Global Edulink, as a leading training course provider in the UK, have created this excellent course which will allow you to improve your Customer service skills and demonstrate to employers and recruiters that you are able to provide customer service duties to the highest standards.
The Diploma in Customer Service will develop knowledge and skills in key areas such as how to deliver the best customer service, customer retention, resolving customer problems, business principles, and managing your own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Course Curriculum
1. Customer service principles
- The Value of Customer Good Service
- Enhancing Customer Relationship
- Dealing with Customer Expectation
- Problem Solving
- Success of Customer Service
3. Setting customer service goals & objectives
4. Communication skills for customer service
5. Customer service techniques
- Customer Awareness
- Improving Your Customer Service Leadership
- Building Teamwork for Customer Service
- Managing Customer Service Quality
- Improving Service Delivery
- What is Good Customer Service
8. Leading customer service team
9. Team working and team building
10. Handling customer complains
11. How to work with unhappy customers
- Dealing with Angry Customers
- Learning from Angry Customers
13. Telephone techniques
14. Telephone etiquette
15. Telephone customer service
16. Power of telephone courtesy
17. Internal customer service
18. Customer service at call centres
- The CSR – A Powerful Choice
- Getting the Professional Edge
- All Important Customers
- Building Your Skills
- Building Your Skills with Technology
- Managing your Attitude
20. Negotiation skills
21. Time management
22. Work life balance
23. Stress management at workplace
24. Safety in the work place
Benefits you will gain:
- High-quality e-learning study materials and mock exams.
- Tutorials/materials from the industry leading experts.
- 24/7 Access to the Learning Portal.
- The benefit of applying for NUS extra Discount Card.
- Recognised Accredited Qualification.
- Excellent customer service and administrative support.
المتطلبات
- This course is available to all students, of all academic backgrounds. However, a sound academic background would be an advantage.
- Learners should be ages 16 or over to undertake the qualification.
- Good understanding of English language, literacy, numeracy and ICT are required to attend this course.
نبذة عن معهد Global Edulink
Global Edulink is a leading online learning and training provider. We believe that everyone should have the opportunity to learn, no matter what their situation, which is why we strive to keep our resources cutting edge and easy-to-understand.
Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.
Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.
.jpg "المزيد عن Global Edulink")
