Administrative Support Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

• Dealing with E-Mail
• Managing Electronic Files
• Keeping Track of the Paper Trail
• Making the Most of Voice Mail.

• Keeping Your Workspace Organized
• Using a To-Do Book
• The Extra Mile: Adding Project Management Techniques to Your Toolbox.

• Managing Your Time
• Keeping Others on Track
• Maintaining Schedules.

• Prioritizing
• The Secret to Staying on Track
• Goal Setting

• Planning Small Meetings
• Planning Large Meetings
• Organizing Travel.

• Listening and Hearing: They Aren't the Same Thing
• Asking Questions
• Communicating with Power.

• Body Language
• The Signals You Send to Others
• It's Not What You Say, It's How You Say It.

• Being Assertive
• Resolving Conflict
• Building Consensus
• Making Decisions.

• Working with Your Manager
• Influencing Skills
• What to Do in Sticky Situations.

• Ergonomics
• Stress Management
• Dealing with a Heavy Workload.