Online Customer Service/Relationship Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Course Description:

Managing relationships with customers has become a critical organizational competency. Get winning strategies for acquiring and retaining customers by leveraging the latest advanced technologies.

This course will teach you how to select the right tools for your business-- so it can grow today--and on into the future. Lagging means lost customers, which means damage to the bottom line. But how do you not lag when customers are moving lightning fast to demand constant changes in the speed to complete their transactions? How do you keep your customers when the move to another company is nothing more than a mouse click and a minute away?
 


How attendees will benefit?

You will learn:

• Methods to analyse and prioritise a range of client relationships
• Strategies for stakeholder analysis and management
• An appreciation of how to shape people's perceptions positively 
• Tools to analyse your client relationships in order to improve your competitive position
• The confidence to build rapport and network effortlessly

 
 Course Content:

• Customer Relationship Management
• Salesforce CRM
• Microsoft Dynamics CRM
• Siebel CRM
• Sugar CRM
• Sugar CRM Features
• Sugar CRM Technical Prerequisites
• Installing Sugar Suite
• Sugar CRM Admin Panel
• Daffodil CRM
• Daffodil CRM: Admin Page
• VtigerCRM 5
• Vtiger Installation: Prerequisites
• Installing Vtiger CRM
• Install Without Apache and MySQL
• Configuring Vtiger CRM Server
• Open CRX
• ; Installation Instructions
• Configuration
• Compiere ERP and CRM
• Installing the Compiere server
• Installing Compiere Application Client and HTML Client
• absoluteBUSY - Online CRM Software, Zoho CRM, Numara TM
• Polar Help Desk , Net suite-Online Business Application
• Alive chat, Alive chat: Operator console
• Sight Max, Sight Max: Real Time Live Chatting
• Soffront CRM , Contact Tracker Version
• CRM TRAK, Salespro CRM, Maximizer Enterprise CRM
• CRM desk , Magna CRM, Sage CRM V6

Course Style:

• Lecture or One-to-One training style.
• In house training.
• Group Training.
• Practical Training.

 
Remember:

• We provide this course in any place and at any time suitable for you.

تحديث بتاريخ 13 February, 2018