Advanced Customer Service Workshop
السعر: 14,672 درهم

    تفاصيل الدورة

    Day One
    Customer service

    · Quotations on customer service
    · Service definitions and concepts
    · Quality service requirements
    · Some interesting numbers
    · Cost of bad customer service
    · Customer care foundations
    · Learning from the best
     
    Day Two
    Internal customer service

    · Identifying internal and external customers
    · Customer requirements
    · Foundation of great service people
    · The service profit chain
     
    Day Three
    Managing customer+ Read More

    المتطلبات

    There are no eligibility requirements to attend this course.

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