Stakeholder Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Overview

Influencing and persuading all of the internal and external stakeholders - vendors, outsourcing providers, customers and colleagues - in any process are essential elements of managing continuous improvement. Securing the buy-in of individuals where you don't have direct authority can support a drive for operational excellence.

This 2 day course delivers great tools and techniques to help you to achieve the best outcomes whilst building and managing excellent business relationships.

Description

The course highlights are:

• Stakeholder mapping
• Analysis models and tools
• Who to influence?
• Creating your own stakeholder mapping model
• What makes them tick?
• Considerations from stakeholder mapping
• Use of position, knowledge or personal power
• Personality preferences
• Identify your own preferences
• How are different types influenced?
• How to influence others
• Influencing strategies
• Road map to successful influencing
• Different types of influencing strategies
• Push and pull type behaviours
• Tools, skills and behaviours of effective influencing
• Effective communication
• Communication preferences
• Managing conversations with stakeholders
• Selecting communication methodologies to get your messages across