Sales and Selling Skills هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

sLesson 1
Defining the Sales Process
• Sales and types of sales
• Sales Approaches
• Common Slaes Terminology

Lesson 2
Prepare to make the Call
• Client Identification
• Need Analysis and Creating needs
• Exploring potential solutions

Lesson 3
Creative Openings
• A Basic Opening for Warm Calls
• Warming up Cold Calls
• Using the Referral Opening

Lesson 4
Active Listening
• The importance of active listening
• Minimal Encourages
• Restating and Paraphrasing to gain commitment

Lesson 5
Delivering Presentations that SELL
• Features and Benefits matched to Customer Need
• Outlining your Unique Selling Proposition
• The Burning Question that every Customer wants Answered


Lesson 6
Handling Objections
• Common types of Objections
• Basic Strategies
• Advanced Strategies

Lesson 7
Closing the Sale
• Understanding when it's Time to Close
• Powerful Closing Techniques
• Things to Remember

Lesson 8
Following Up
• Thank-you Notes
• Resolving Customer Service Issues
• Staying in Touch

Lesson 9
Setting Goals
• The Importance of Sales Goals
• Setting SMART Goals

Lesson 10
Managing your Data
• Choosing a System that Works for you
• Using Computerized Systems
• • Using Manual Systems تحديث بتاريخ 18 September, 2019