PSA- International Certification in Passenger Service Agent(UK) هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Course Overview

Passenger Service Agent course will give you a real advantage when applying for Passenger Service Agent as it will show you have made a serious commitment towards wanting to be a Passenger Service Agent. Passenger service agent in a front liner staff in the international airport. This course develops your skills and knowledge about this industry and helps you to build your career and clear your interviews easily. There are 18 modules in it.

Course Outline

1. Introduction
2. Types of Airlines
3. Regulatory Authorities
4. Geography
5. Airport Codes
6. Time & Time Zones
7. Aviation Terminology
8. Aircraft Familiarisation
9. Theory of Flight
10. Airport & Ground Procedures
11. Flight Handling Agencies
12. Customer Service
13. Reading Air Tickets
14. Passports and Visa
15. Exchange Rates
16. Baggage
17. Security
18. Ramp Safety