تفاصيل الدورة
- To build an understanding of the role of a manager
- To improve people & process management skills
- To improve interpersonal and personal effectiveness
Programme Outline
Day 1
- Introductions, objectives, expectations and concerns
- Leadership attributes and styles
- Managing the change process
- Interpersonal communication skills, behavioural analysis, assertiveness
Day 2
- Running team meetings
- Feedback skills
- Coaching skills
- Personal Development Planning
Day 3
- Conflict resolution skills
- Personal effectiveness - time management & delegation
- Basic HR policies
- Personal reflection and action plans.
Programme Methodology
Pre-work, Facilitator input, Group discussion, Group exercises, Case studies, Customised role-plays and scenarios, Questionnaires – behavioural analysis, Quiz, Video, Coaching and feedback – facilitator and peer.
Programme Tutor
Carole Hogan & Associates
Target Audience
Junior managers, supervisors, team leaders, those who have people management responsibilities and those who are about to move into a management role.
تحديث بتاريخ 08 November, 2015الموقع
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