ITIL V4 Foundation هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. The ITIL v4 is the latest version and the ITIL V4 training and certification course will focus on the fast-paced and complex scenarios and provide detailed knowledge on managing the information technology in the modern service economy. ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organisation work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
 
The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
 
 
 
Learning Outcome:

• How ITIL principles can help an individual to understand and apply service management in their organization
• Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
• How to use ITIL tools and techniques in order to improve efficiency and the customer experience
• Know the purpose and key terms of 15 ITIL practices

 Who needs the course?

Anyone seeking ITIL Foundation certification and everyone interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.
  تحديث بتاريخ 13 March, 2023