السعر: 3,500 درهم
تدريب إفتراضي أونلاين. المحاضرات قد تكون فردية أو ضمن مجموعة.
  • الموقع: بر دبي - دبي
  • مدة الدورة التدريبية: 24 Hours

    تفاصيل الدورة

    ·         ITIL introduction
     Learning goals
     IT service management
     About ITIL 4
     The structure and benefits of ITIL 4
    ·         Key concepts of service management
     Learning objectives
     Introduction
     Value co-creation and organization
     Service relationships and value
     Module summary
    ·         The four dimensions of service management
     Introduction
     Organizations and people
     Information and technology
     Partners and suppliers
     Value streams and processes
     External factors
     Module summary
    ·         The ITIL service value system (SVS)
     Introduction
     SVS overview
     Opportunity, demand and value
     The ITIL guiding principles
     Governance
     Service value chain(SVC)
     Continual improvement
     Module summary
    ·         ITIL management practices
     Introduction
     General management practices
     Service management practices
     Technical management practices
     Module summary
      تحديث بتاريخ 10 April, 2023

    وظائف مناسبة لهذه الدورة

    Manager - IT Infrastructure , IT Consultants , IT Assistant

    نبذة عن معهد YourOwn Institute of Training and Professional Development

    Your Own Institute of Training and Professional Development is established in May 2021 with the approval from DED and KHDA-Dubai.

    A set of experienced Educational Experts, world class Trainers and Professional consultants who know the need and pulse of the working force, are behind this venture. This Institute is developed after doing immense market survey from the working force and the Corporates.

    We collected feedback from them and realised what they want exactly to upgrade in their professional career. As the name suggests it is ‘YOUR OWN INSTITUTE’. We are committed 100% Customer happiness. Excellent consultation, career counselling based on TNA and world class training are our highlight. We at YOI, offer you a wide range of Professional courses. Whichever field you are working, we have a course for your Professional Development.

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