- الموقع: بر دبي - دبي
- مدة الدورة التدريبية: 24 Hours
تفاصيل الدورة
· ITIL introductionLearning goals
IT service management
About ITIL 4
The structure and benefits of ITIL 4
· Key concepts of service management
Learning objectives
Introduction
Value co-creation and organization
Service relationships and value
Module summary
· The four dimensions of service management
Introduction
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
External factors
Module summary
· The ITIL service value system (SVS)
Introduction
SVS overview
Opportunity, demand and value
The ITIL guiding principles
Governance
Service value chain(SVC)
Continual improvement
Module summary
· ITIL management practices
Introduction
General management practices
Service management practices
Technical management practices
Module summary
تحديث بتاريخ 10 April, 2023
الموقع
نبذة عن معهد YourOwn Institute of Training and Professional Development
Your Own Institute of Training and Professional Development is established in May 2021 with the approval from DED and KHDA-Dubai.
A set of experienced Educational Experts, world class Trainers and Professional consultants who know the need and pulse of the working force, are behind this venture. This Institute is developed after doing immense market survey from the working force and the Corporates.
We collected feedback from them and realised what they want exactly to upgrade in their professional career. As the name suggests it is ‘YOUR OWN INSTITUTE’. We are committed 100% Customer happiness. Excellent consultation, career counselling based on TNA and world class training are our highlight. We at YOI, offer you a wide range of Professional courses. Whichever field you are working, we have a course for your Professional Development.
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